COVID-19 Support

UDC has been supporting New Zealanders and their businesses for over 80 years, through all the ups and downs.

During the current COVID-19 pandemic, UDC is an essential service and will continue to operate so that we can look after the needs of our customers. For us, the welfare of our staff and working closely with our customers to ensure we all get through in the best shape possible is our priority.  

We understand that other people and businesses offering essential services will continue to require our services during this time, so we are open for business to support them as well as being here for customers experiencing disruption due to the pandemic.

If you find yourself in a situation where you are concerned about making your loan repayments, please get in touch. We want to work closely with our customers to manage any financial impacts by getting a plan in place as soon as possible.

If you are a personal customer enquiring about personal car, boat, and other loans, click here

If you are a business customer with loan balance of less than $250,000, click here

If you are a business customer with loan balance of over $250,000, click here

Supporting our customers

COVID-19 Support for Personal and Small Business Customers

If you or your business have a UDC loan with a balance of less than $250,000 and have been impacted by COVID-19 UDC is offering a support package. You may be eligible for:

You will not be charged a variation fee for these changes.

A variation letter will be sent to you setting out the agreed changes to your loan.

Things to remember:

1. For all varied loans, interest will continue to apply during this period and will form part of the final loan amount to be repaid. This means there will be an increase in your payments after this period.

2. If you miss a scheduled loan payment (either before or after any variation to your loan agreement), this will still constitute a default under your loan agreement. If you expect to miss a payment, please contact us so that we can assist you.   

The quickest way to access the support package is by completing our enquiry form here.

This will help us ensure your enquiry gets to the right team. We’re expecting a large number of enquiries, but we will endeavour to process application within two business days.

You can also call us, but please note there may be some delays

For Personal Car, Boat and other Loans call 0800 833 832
For Direct Business Customers call 0800 500 832 

COVID-19 Support for Commercial and Business Customers

For Business Customers with loans over $250,000 we will work with you to tailor the right kind of support for your business. This could include:

You will not be charged a variation fee for these changes. 

A variation letter will be sent to you setting out the agreed changes to your loan.

If you have loan balances over $250,000 the quickest way to access the support package is by calling your Relationship Manager directly or by calling our contact centre on 0800 500 832.

All variations made will be subject to credit approval. 

Things to remember:

1. For all varied loans, interest will continue to apply during this period and will form part of the final loan amount to be repaid. 

2. If you miss a scheduled loan payment (either before or after any variation to your loan agreement), this will still constitute a default under your loan agreement. If you expect to miss a payment, please contact us so that we can assist you.   

 

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